Refund policy

At Diamond Mall, we value your satisfaction and want you to shop with confidence. If you are not completely happy with your purchase, our return and refund policy is here to help.

🔄 Returns

  • You may return items within 30 days of receiving your order.

  • Products must be unused, in original packaging, and in the same condition as received.

  • To start a return, please contact us at info@diamondmall.shop with your order number and reason for return.

💳 Refunds

  • Refunds are processed within 20 days after we receive and inspect your return.

  • Once approved, your refund will be issued to your original method of payment.

  • Please note that shipping costs are non-refundable.

📦 Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, contact us at info@diamondmall.shop.

📩 Need Help?

If you have any questions about our Refund & Return Policy, reach out to us at:
Email: info@diamondmall.shop
Business Address:
A Small Sanctuary LLC
2287 East Grantview Drive
Coralville, IA 52241, USA